GENERAL TERMS AND CONDITIONS

(Effective from January 1, 2026)

1. General Introduction

  • The website https://hobiverse.com.vn/ is an e-commerce sales website owned and managed by Viet Tinh Anh Joint Stock Company.
  • All buying and selling activities on the website are conducted on a voluntary, equal, transparent basis, complying with the provisions of Vietnamese law.
  • Customers accessing and conducting transactions on the website are understood to have agreed to the general terms and conditions specified herein.

    • General Definitions:

    Seller is Viet Tinh Anh Joint Stock Company. The website https://hobiverse.com.vn/ is abbreviated as Hobiverse.

    Buyer is an individual with legitimate shopping needs through Hobiverse.

    Member includes both buyers and those who consult information and discuss on the website.

    The content of these Terms and Conditions complies with current Vietnamese regulations. Members participating in Hobiverse must research their legal responsibilities under current Vietnamese law and commit to implementing the provisions in these Terms and Conditions.

    2. Scope of Application

    These general terms and conditions apply to:

    • All customers purchasing goods on Hobiverse.
    • All transactions for buying and selling children's toy products, including model toys and related products, conducted through Hobiverse.

    3. Product Information

    • Products sold on Hobiverse are children's toys, including model toys and related products.
    • Product information is clearly disclosed regarding: product name, image, selling price, basic features.
    • Hobiverse commits to providing products exactly as advertised on the website.

    4. Pricing and Payment Methods

    4.1 Selling Price

    • The selling price of products is publicly listed on the website and denominated in Vietnamese Dong (VND).
    • The selling price includes VAT and other taxes/fees as regulated (shipping fees are not included).
    • In case of promotions, the discounted price will be clearly displayed alongside the original price.

    4.2 Payment Methods

    Customers can choose one or more of the following payment methods:

    • Cash on delivery (COD)
    • Online payment via Zalopay payment gateway (Visa, Master, JCB, QR, ATM card, Apple Pay, installment)

    Customers can find more details in the Payment Policy on the website.

    5. Purchase Process

    The purchase process on Hobiverse follows these steps:

    1. Customer searches for and selects products
    2. Adds products to cart
    3. Enters shipping information
    4. Selects payment method
    5. Confirms order

    After successful ordering, the system will send order completion information to the customer via email or other contact methods.

    The customer's action of placing an order on Hobiverse is considered an acceptance of the electronic goods purchase and sale contract between the customer and Hobiverse in accordance with legal regulations.

    6. Delivery and Receipt of Goods

    • Hobiverse uses a third-party partner to deliver goods to the address provided by the customer.
    • Estimated delivery time will be announced upon order completion and may vary by region.
    • In case of delays due to objective factors, Hobiverse will promptly notify the customer.

    Customers can find more details in the Delivery Policy on the website.

    7. Return and Refund Policy

    • Customers have the right to request an exchange/return of products according to the goods return/exchange policy published on Hobiverse.
    • Returned products must meet the conditions of the corresponding policy.
    • In case of a refund, Hobiverse will refund the customer using the original payment method.

    Customers can find more details in the Warranty and Return Policy on the website.

    8. Rights and Obligations of the Parties

    8.1 Rights and Obligations of the Seller

    • Hobiverse ensures the provision of honest and accurate services and products to customers.
    • Hobiverse commits to protecting customers' personal information in accordance with legal regulations. Customer information will only be used for delivery, customer care purposes, and will not be provided to third parties without the customer's consent, except where otherwise stipulated by law.
    • In case there is a basis to prove that a member provides inaccurate, misleading, incomplete information to Hobiverse or shows signs of violating Vietnamese law or fine customs, Hobiverse has the right to refuse, suspend, or terminate the member's right to use the service.
    • Hobiverse may terminate a member's membership and right to use one or all of the services if the member violates the transaction conditions, or engages in actions affecting business operations on Hobiverse.
    • Hobiverse may immediately terminate a member's right to use the service and membership if Hobiverse discovers that the member has gone bankrupt, been convicted, or is serving a sentence, if the member's continued activity could cause Hobiverse legal liability, engages in fraudulent activities, impersonation, market disruption, causing disunity among other members, or activities violating current Vietnamese law.
    • In case of termination of membership and service use rights, all certificates and rights granted to the member will automatically lose their validity and be terminated.
    • Hobiverse reserves the copyright to use the service and content on Hobiverse according to the provisions of intellectual property protection laws in Vietnam. All symbols and content in different languages are the property of Hobiverse. Any unauthorized copying, use, and dissemination of these proprietary rights are strictly prohibited.
    • Hobiverse reserves the right to change service prices and payment methods during the period of providing services to members according to the needs and capabilities of Hobiverse.

    8.2 Rights and Obligations of the Customer

    • Provide accurate personal information when placing an order
    • Pay the full value of the order
    • Comply with the terms and policies published on the website
    • Agree to Hobiverse sharing personal information (phone number, address) with carriers for delivery purposes.
    • Receive goods when the third-party partner delivers them.

    9. Complaint Resolution and Dispute Settlement

    • Any complaints arising during the purchase process, customers can contact Hobiverse via:
    • Disputes will be prioritized for resolution through negotiation.
    • If an agreement cannot be reached, the dispute will be resolved according to the provisions of Vietnamese law.

    10. General Terms

    • These general terms and conditions are effective from the date they are posted on the website.
    • Hobiverse has the right to adjust the content of the terms and conditions when necessary and will publicly announce them on the website.
    • Matters not regulated herein will be applied according to current legal provisions.

    11. Website Owner Information