Payment policy

When purchasing products on the website hobiverse.com.vn, customers can refer to the following payment methods:

1. Pay cash on delivery (COD)

You pay the entire order value to the delivery staff.

2. Pay online via credit/debit card VISA, MASTER CARD, JCB

Customers use credit/debit/prepaid cards VISA, MasterCard, JCB issued by domestic and foreign banks.

The entire payment system is secured according to PCI-DSS International Standards, customers can feel completely secure when paying in advance via credit / debit card on the website.

The transaction is recorded as successful when the customer receives a notification from the payment gateway system returning the status "Successful transaction" (ensuring balance / limit and customer authentication according to the terms of use of the website). card).

3. Pay online via domestic ATM card

Customers pay the purchase amount using domestic ATM cards issued by 39 domestic banks connected to the payment gateway.

Simple, easy to use, intuitive and safe payment method in just 3 steps:

• Enter card information.
• Customer authentication.
• Pay and receive immediate results.

In addition, to pay by domestic bank card, the customer's card must be registered to use the Bank's online payment or electronic banking feature.

The transaction is recorded as successful when the customer receives a notification from the payment gateway system returning the status "Successful transaction" (ensuring balance / limit and customer authentication according to the terms of use of the website). card).

4. Refund

You will be notified by email or SMS from the time Hobiverse completes the refund procedure for your order.

Refund method	Refund time	Conditions apply
Domestic ATM card	5 – 7 working days	Orders paid via domestic ATM card
Credit	10 – 14 working days	Order payment via credit/debit card

(*) Refund time is calculated from the time hobiverse.com.vn announces the refund process and depends on the processing time of the cardholder's bank.

In case the above time has passed but you still have not received the money or are having difficulty during the ordering and payment process, you can contact Hobiverse customer service via hotline: 19001208 - From Monday to Saturday (08:00 - 17:00) - Sunday (08:00 - 12:00)