Payment policy

When purchasing products on the hobiverse.com.vn website system, customers can refer to the following payment methods:

1. Cash on Delivery (COD)

Customers pay the full order value to the delivery staff.

2. Payment via Zalopay online payment gateway (Visa, Master, JCB, QR, ATM card, Apple Pay)

Customers use credit/debit/prepaid cards such as VISA, MasterCard, JCB, QR, ATM cards, Apple Pay issued by domestic and foreign banks.

The entire payment system is secured according to the International PCI-DSS Standard, customers can feel completely assured when paying in advance via credit/debit card on the website.

A transaction is considered successful when the customer receives a notification from the payment gateway system returning the status "Transaction successful" (ensuring balance/limit and customer authentication according to card usage regulations).

2.1. Online payment via domestic ATM card

Customers pay for purchases using domestic ATM cards issued by 39 domestic banks connected to the payment gateway.

The payment method is simple, easy to use, intuitive, and secure in just 03 steps:

  • Enter card information.
  • Customer authentication.
  • Pay and receive instant results.

Additionally, to pay by domestic bank card, the customer's card must be registered to use online payment features or the bank's internet banking service.

A transaction is considered successful when the customer receives a notification from the payment gateway system returning the status "Transaction successful" (ensuring balance/limit and customer authentication according to card usage regulations).

3. Refunds

You will be notified by email or SMS from the moment Hobiverse completes the refund procedure for your order.

Refund method

Refund time

Applicable conditions

Domestic ATM card

5 – 7 business days

Orders paid via domestic ATM card

Credit card

10 – 14 business days

Orders paid via credit/debit card

 

(*) The refund time is calculated from the moment hobiverse.com.vn announces the refund process and depends on the processing time of the card-issuing bank.

 

If the above time has passed and you have not yet received your money or are having difficulty with ordering and payment, you can contact Hobiverse customer service at: 19001208 - From Monday to Saturday (08:00 - 17:00) - Sunday (08:00 - 12:00)