Shipping policy
1. Subjects of policy application
Hobiverse applies this delivery policy to all customers who purchase products through the e-commerce website: hobiverse.com.vn
2. Shipping range
Hobiverse will handle all shipping requests for customers nationwide.
3. Form of transportation
Hobiverse applies a home delivery policy for customers.
Hobiverse is currently partnering with reputable shipping companies to ensure delivery services to customers.
Delivery time is calculated as follows:
Delivery time is calculated from the moment your order is confirmed as successful. If the order is confirmed as successful outside of business hours, it will be calculated from the first business hour of the next business day.
4. Order processing process at e-commerce website hobiverse.com.vn
Once you have successfully placed your order, Hobiverse will send you an order confirmation via email.
Product delivery time for each different receiving area will be tentatively calculated as follows:
|
Area |
Standard delivery |
|
Inner city |
1 - 2 working days |
|
Suburbs |
3 - 4 working days |
|
Interprovincial |
6 - 7 working days |
* However, depending on the actual situation, the delivery time may be longer than expected.
Note: Hobiverse commits to providing shipping services to customers according to the officially announced time. However, in some special cases (such as floods, fires, accidents, etc.) or being affected by force majeure from external factors affecting shipping (such as weather, traffic, etc.) or objective conditions that Hobiverse cannot control, the actual delivery time may be longer than expected.
In these cases, the functional departments within Hobiverse will make every effort to resolve and prioritize the issue, with the customer's interests at the forefront.
5. Shipping fee
|
Line |
Mass |
Fees |
Add 0.5 kg |
Add 0.5kg |
Delivery time (*) |
|
Intra-provincial |
0 - 3kg |
22,000 |
1,500 |
3,000 |
1-3 days |
|
Regional & Provincial |
0.5kg |
26,000 |
1,500 |
4,000 |
1 - 3 days |
| 1kg |
28,000 |
||||
|
2kg |
31,000 |
||||
|
Special inter-regional |
0.5kg |
26,000 |
3,000 |
5,000 |
3 - 4 days |
|
1kg |
28,000 |
||||
|
2kg |
31,000 |
||||
|
Inter-regional & Inter-provincial |
0.5kg |
26,000 |
3,000 |
5,000 |
3 - 5 days |
|
1kg |
28,000 |
||||
|
2kg |
31,000 |
Shipping fee will be automatically reported by the system after you select the item + delivery address.
(*) However, depending on the actual situation, the delivery time may be longer than expected.
6. Receive goods
Customers must check that the product is still intact, intact, sealed, has no signs of opening... complete documents from Hobiverse.com.vn, if customers find anything unusual, they can contact our customer service department via Hotline: 19001208 - Monday to Saturday (08:00 - 17:00) Sunday (08:00 - 12:00) , or email address lienhe@hobiverse.com.vn for detailed instructions.
Hobiverse.com.vn commits to the shipping policy to ensure the rights of consumers.
