Shipping policy
1. Subjects of application of the policy
Hobiverse applies this delivery policy to all customers who buy products through the e-commerce website: hobiverse.com.vn
2. Scope of transportation
Hobiverse will fulfill all shipping requests for customers nationwide.
3. Shipping method
Hobiverse applies a door-to-door delivery policy for customers.
Hobiverse is currently cooperating with reputable shipping companies to ensure goods delivery services to customers.
Delivery time is calculated as follows:
Delivery time is calculated from the moment your order is determined to be successful. If the order is determined to be successfully placed outside working hours, it will be counted from the first working hour of the next working day.
4. Order processing process at e-commerce website hobiverse.com.vn
After you have successfully placed an order, Hobiverse will send an order confirmation via email.
Product shipping time for each different receiving area will be temporarily calculated as follows:
|
Area |
Standard delivery |
|
urban |
1 - 2 business days |
|
Suburban |
3 - 4 working days |
|
Inter-municipal |
6 - 7 working days |
* However, depending on the actual situation, delivery time may take longer than expected.
Note: Hobiverse is committed to providing shipping services to customers according to the officially announced time. However, in some special cases (such as floods, fires, accidents, etc.) or force majeure impacts from external factors affecting transportation (such as weather, traffic, ...) or objective conditions that Hobiverse cannot control, the actual delivery time may be longer than expected.
In these cases, functional departments in Hobiverse will make efforts to fix and prioritize resolving the problem for the benefit of customers first.
5. Shipping fee
|
Route |
Mass |
Postage |
Add 0.5 kg |
Add 0.5kg |
Delivery time (*) |
|
provincial |
0 - 3kg |
22,000 |
1,500 |
3,000 |
1 -3 days |
|
Intra-regional & Intra-provincial region |
0.5kg |
26,000 |
1,500 |
4,000 |
1 - 3 days |
| 1kg |
28,000 |
||||
|
2kg |
31,000 |
||||
|
Special interregional |
0.5kg |
26,000 |
3,000 |
5,000 |
3 - 4 days |
|
1kg |
28,000 |
||||
|
2kg |
31,000 |
||||
|
Inter-regional & Inter-provincial |
0.5kg |
26,000 |
3,000 |
5,000 |
3 - 5 days |
|
1kg |
28,000 |
||||
|
2kg |
31,000 |
Shipping fees will be automatically notified by the system after you select the item + delivery address.
(*) However, depending on the actual situation, delivery time may take longer than expected.
6. Receive goods
You must check that the product must be in its original packaging, intact, sealed, with no signs of being opened... with all documents from Hobiverse.com.vn. If you find anything unusual, you can contact us. Our customer service department via Hot Line: 19001208 - From Monday to Saturday (08:00 - 17:00) Sunday (08:00 - 12:00) , or email address lienhe@hobiverse .com.vn for detailed instructions.
Hobiverse.com.vn commits to shipping policies to ensure the rights of consumers.
